Refund policy

Refund policy

Overview

Because our products are delivered digitally and become accessible immediately after purchase, all sales are final. By completing a purchase, you acknowledge that you are buying digital goods that cannot be returned or revoked once delivered.

We strive to provide clear product descriptions and reliable delivery. If you experience a technical issue or believe an error occurred, please contact us within 24 hours so we can assist you.

Digital Products (Non-Refundable)

Our digital items — including software services, digital keys, and other non-tangible products — are typically non-refundable once delivered, activated, or accessed.

Exceptions may be made in the following situations:

  • The product was not delivered

  • You received the wrong product

  • A duplicate purchase occurred accidentally

  • A refund is required under applicable consumer protection laws

Each case is reviewed carefully and fairly.

Technical Issues

If you are unable to access or use your digital purchase due to a technical issue, please contact us at:

chitpole4@gmail.com

Include your order number and a brief description of the issue. We will work to resolve the problem promptly.

Chargebacks & Payment Disputes

If you encounter an issue with your order, we encourage you to contact us first so we can resolve it quickly.

We provide complete documentation to payment processors when reviewing disputes. Filing a chargeback does not result in penalties; however, disputes are reviewed against our delivery, access, and activity logs.

Fraud Prevention

We reserve the right to decline, suspend, or cancel any order that appears fraudulent or violates our Terms of Service. Any misuse, abuse, or attempted fraud may result in loss of access to our services.

Contact

If you have questions about this policy or need assistance with an order, please contact us through one of the following channels:

Email:
chitpole4@gmail.com

Discord Support Server:
https://discord.gg/divineud